Shipping, Returns & Refund Policy

This Policy explains how BISHH ships orders, how production and delivery timings work, and the circumstances under which returns, refunds, or reprints may be requested. It is drafted in accordance with the Consumer Protection (Electronic Trade Transaction) Regulations 2024 and should be read together with the Terms of Sale.

1. Delivery coverage and method

BISHH offers delivery within Malaysia and, at its discretion, to supported international destinations. Available shipping methods, delivery zones, tracking options, and shipping charges are displayed at checkout or otherwise confirmed before payment.

Our primary logistics partner for Malaysian delivery is EasyParcel Sdn Bhd, which routes shipments via its sub-couriers including Poslaju, DHL eCommerce, Skynet, City-Link, and others. Orders placed via Shopee may be delivered through Shopee Express or the Shopee logistics network.

2. Estimated production and delivery timing

Estimated production and delivery timings are guides only and are usually calculated from artwork approval and successful payment, not merely from cart submission.

Delivery performance may be affected by stock, artwork clarification delays, courier operations, customs processing (for international shipments), weather, public holidays, and other operational factors.

3. Tracking

After dispatch, a tracking number or tracking link is sent to the customer by email and (where enabled) WhatsApp. Courier scans and status updates remain dependent on the relevant logistics provider.

4. Custom goods and "all sales final" position

Because the majority of BISHH products are customised or made to customer specification, returns, exchanges, and refunds are generally not accepted for change of mind, ordering mistakes, artwork regret, subjective dissatisfaction, or customer-caused errors — except where required by applicable law.

5. Valid claim grounds

A claim may be considered where:

• Defective product — the delivered product contains a material defect in garment or workmanship;
• Significant printing error — there is a significant print error directly attributable to BISHH (for example, wrong design printed, severe misalignment, or incorrect colour that deviates significantly from the approved proof);
• Materially different goods — the goods delivered are materially different from the order as confirmed; or
• another remedy is required under applicable Malaysian law (including the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transaction) Regulations 2024).

6. Non-claim situations

A claim will generally not be accepted for:

• customer spelling or grammar mistakes;
• customer-uploaded low-resolution files;
• customer-selected wrong size, colour, fit, or quantity;
• slight colour differences between monitor view and print output;
• slight placement or dimension tolerances within normal production range;
• damage caused after delivery by misuse, wrong washing method, ironing, bleach, heat, or improper care.

7. Claim window and evidence

Customers should notify BISHH within 7 calendar days after delivery, unless a shorter or longer period is required by law or expressly stated for a specific campaign or sales channel.

The claim should include:

• Order number
• Clear photographs showing the defect, error, or discrepancy
• A brief written explanation of the issue

Email claims to sales@bishhmalaysia.com. We may request additional photos, video, batch details, or the return of affected goods for inspection.

8. Remedies

If a claim is verified as valid, BISHH may provide an appropriate remedy, including:

• Reprint or replacement — we reprint and reship the corrected product at no additional cost.
• Refund— a full or partial refund is issued to your original payment method, within 5 to 7 business days of approval (subject to your bank's processing time).
• Store credit — where mutually agreed.

Where goods are materially different or defective due to BISHH's error, BISHH shall bear the reasonable re-delivery cost for corrected goods, as required under the Consumer Protection (Electronic Trade Transaction) Regulations 2024.

9. Failed delivery, uncollected parcel, or wrong address

Where delivery fails because of an incorrect address, refusal to accept delivery, failure to collect within the courier's holding period, or inability to contact the customer, any re-delivery or re-shipping cost may be charged to the customer. Refunds (where otherwise applicable) may be reduced by actual logistics and handling costs already incurred.

10. Partial claims for multi-item orders

Where only part of a multi-item order is affected, BISHH may limit the remedy to the affected item or affected portion of the order, unless a broader remedy is legally required or commercially appropriate.

11. Cancellation

Orders may be cancelled within 4 hours of payment and only if production has not yet commenced and artwork has not been approved. A small cancellation-handling fee may apply to cover payment-gateway charges.

Once artwork has been approved or production has started, orders cannot be cancelled, and no refunds will be issued except under the valid claim grounds described in section 5.

12. Risk of loss

Risk of loss and title for products pass to the customer upon delivery of the goods to the courier. Claims for courier-caused damage in transit should be raised with the courier directly, with support from BISHH where practical.

13. Contact

For shipping, returns, or refund questions, contact:

Email: sales@bishhmalaysia.com
Phone: +60 16-357 0637